Guide the staff member through the process of handling a difficult customer with the goal of showing empathy and documenting service shortcomings and improvements.
Guide the staff member through the process of handling a difficult customer with the goal of showing empathy and documenting service shortcomings and improvements. The goal is also to learn as much as possible about service shortcomings and opportunities for improvement.
You’ll be guided through a sequence of 7 steps with questions, one screen at a time. At the end you’ll see your organized reflection.